Ethical guidelines for users

At Agar Wellness, we are committed to fostering a safe, respectful, and professional environment for all users and providers. Please adhere to the following ethical guidelines to ensure a positive and effective experience.

 Respect and Privacy

• • Maintain a respectful tone in all interactions with providers and platform staff.
  • Protect the privacy of your provider and other users by not disclosing or sharing private information.
  • Refrain from recording sessions or sharing session content without prior written consent.

Appropriate Use of Services

• • Use the platform solely for its intended purpose: counseling, coaching, and mentorship.
  • Avoid making inappropriate or offensive comments, requests, or demands during sessions.
  • Do not seek clinical therapy or crisis intervention services if the platform explicitly offers non-clinical support.

Honesty and Transparency

• • Provide accurate and truthful information during registration and session scheduling.
  • Clearly communicate your needs and goals to help providers offer the best possible support.
  • Avoid misrepresenting your identity or intentions when interacting with providers.

Boundaries and Professionalism

• • Respect the professional boundaries established by your provider.
  • To maintain a professional relationship, avoid personal favors, romantic involvement, or contacting providers outside the platform. Agar Wellness will not be responsible for any issues arising from such interactions.
  • Do not arrange or accept meetings with providers outside the platform to ensure safety, confidentiality, and ethical compliance.

Safety and Protection

• • Leverage the platform’s features for secure payments, session records, and dispute resolution.
  • Avoid bypassing the platform to interact directly with providers, as this may compromise your safety and privacy.

Feedback and Reporting

• • Share constructive feedback about the platform and providers in a respectful manner.
  • Report concerns, unethical behavior, or policy violations promptly through the platform’s support system.
  • Notify us of any provider behavior that suggests bypassing the platform or violates ethical guidelines.

Cultural Sensitivity

• • Be mindful and respectful of cultural differences between yourself and your provider.
  • Refrain from discriminatory comments or actions based on race, ethnicity, religion, gender, or other personal attributes.

Payment and Refunds

• • Complete all payments through the platform’s secure payment system.
  • Adhere to the platform’s refund policy and avoid misusing refund requests.

Platform Usage

• • Keep your account credentials secure and do not share them with others.
  • Use the platform’s communication tools responsibly and strictly for session-related purposes.

Legal Compliance

• Follow the platform’s terms of service and comply with all applicable laws and regulations.
• Avoid using the platform for illegal or unethical purposes.

By adhering to these ethical guidelines, you contribute to a safe, professional, and respectful community. Thank you for your cooperation and commitment to these standards.