Refund policy

General Refund Policy for Customers

1. Eligibility for Refunds:

• • Customers are eligible for refunds if:
    • The session is canceled by the professional.
    • Technical issues prevent the session from being completed.
    • The session does not take place as scheduled due to the platform's fault.
    • The first session with a professional is refundable for any reason, provided the customer does not wish to continue working with that professional.
  • Refunds are not granted for:
    • No-shows by the customer.
    • Sessions completed but not meeting the customer's expectations (unless specific issues are reported and verified).

2. Request Process:

• • Refund requests for sessions must be submitted within 7 days of the scheduled session date.
  • Requests should include:
    • Booking details.
    • Reason for the refund request.

3. Refund Timeline:

• • Approved refunds will be processed within 7-10 business days.

4. Partial Refunds:

• • If a session is interrupted but partially completed, customers may be eligible for a prorated refund or a reschedule.