Privacy policy

Privacy Policy

Effective Date: 01/01/2025

Agar Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and services.

1.  Information We Collect

a.  Personal Information

We may collect personal information you provide directly to us, including but not limited to:

·        Full name

·        Email address

·        Phone number

·        Address

·        Location information

·        Payment information (processed securely by third-party payment processors)

·        Details provided through onboarding questionnaires (e.g., preferences, goals)

b.  Sensitive Information

In the course of providing nonclinical therapy services, we may collect sensitive information related to your mental health, well-being, or family dynamics. This information will only be used to provide the services you request.

c.   Usage Data

We may automatically collect information about how you interact with our platform, including:

·        IP address

·        Browser type

·        Device information

·        Pages visited

·        Time spent on the platform

2.  How We Use Your Information

We use the information we collect to:

·        Provide, improve, and personalize our services

·        Match clients with the most suitable providers based on preferences and needs

·        Process payments and manage transactions

·        Communicate with you about your account, sessions, and updates

·        Ensure compliance with legal and regulatory obligations

3.  Sharing Your Information 

We do not sell your personal information to third parties. We may share your information under the following circumstances:

a.  With Providers

·        Limited information is shared with your selected provider to facilitate your sessions.

·        Providers are bound by confidentiality agreements and local privacy laws.

b.  With Service Providers

·        Third-party vendors who assist in payment processing, hosting, or platform analytics may access necessary information to perform their functions.

c.   Legal Obligations

·        We may disclose your information if required by law, regulation, or court order, or to protect our legal rights.

4.  Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

·        Access: Request a copy of the information we hold about you.

·        Correction: Request corrections to inaccurate or incomplete information.

·        Deletion: Request deletion of your personal information, subject to legal obligations.

·        Data Portability: Request your information in a portable format.

To exercise these rights, please contact us at Support@agarwellness.com