FAQ

Agar Wellness provides a range of nonclinical therapy services, including individual counseling, couples therapy, family therapy, career guidance, addiction support, and faith-based counseling. Our goal is to help you overcome life’s challenges by offering professional advice, practical strategies, and emotional support.

Nonclinical counseling focuses on offering guidance and emotional support to help you improve your mental and emotional well-being. It is centered around personal growth, relationships, career development, and life challenges without diagnosing or treating mental health disorders.

As an online platform, you can easily book your session directly through our website. After completing the onboarding process, which includes a short questionnaire, you will be able to choose and schedule a session with a provider that best fits your needs. Payments are also processed seamlessly online.

We accept payments directly through our website via credit/debit cards, bank transfers, and digital wallets. For Ethiopian clients, we understand payment may be challenging, and we will direct you to an alternative payment platform to ensure seamless transactions.

Our session fees typically range from $20 to $40, depending on the provider and type of session. You will find the exact pricing listed on each provider’s profile.

Yes, all our therapists are experienced professionals with a minimum of 2 years of relevant experience in therapy or psychology. We also offer specialized services such as faith-based counseling and addiction support for those who need these tailored approaches.

Absolutely. We take your privacy seriously. All therapists follow strict confidentiality guidelines, and we adhere to privacy standards to ensure your information remains secure.

For urgent issues, please contact 911 or your local suicide prevention hotline. For non-urgent matters, you can reach out to us via email or phone. We are here to support you.

We are committed to your satisfaction. If you're not happy with your session, please reach out to us. We will help you easily transition to a different provider if needed, ensuring that you receive the support you deserve.

Yes! You can purchase a package of multiple sessions at a discounted rate, allowing you to schedule sessions in advance. This ensures that your time is reserved, and you can continue working with your therapist consistently. Please check our available package options when booking.

Yes, if you feel that your therapist isn't the right fit, we can help you transition to a different professional with ease. We want you to feel comfortable and supported, so we’re happy to assist you in finding a better match.

All sessions are conducted via secure video conferencing (currently using Google meets). This allows you to access therapy from the comfort of your home, with some providers also offering phone sessions.

The meeting link is in your session confirmation email, listed under the “Location” section. You can also find it in any reminder emails we send before your session.

Yes! Agar Wellness provides services globally, bridging the gap between Ethiopian therapists and clients worldwide. This means you can access our professional services no matter where you are located.

Yes, you can cancel or reschedule your session online. We recommend canceling at least 24 hours in advance to avoid any cancellation fees. You can also directly contact your provider to discuss rescheduling options.

We believe in providing fair and reasonable service. If your session is interrupted or if it’s your first session, we offer a full refund, no questions asked. For more details, you can read our full refund policy in the footer of the website.

If you have at least 2 years of experience in therapy or psychology and are passionate about helping others, we’d love to hear from you! Simply reach out to us, and we’ll guide you through our easy onboarding process.